I think I discovered the World’s smallest close box on a pop-up. If you’ve ever wondered how to use Fitts’s Law for evil, now you know. (This is one of those times when you’ll need to click the image to get a larger view).
I read that Groupon are struggling at the moment. I thought I’d visit their site and have a cursory look at the user experience.
It turns out that they won’t even let you use the site without signing up — or at least, they hide the close box behind the pop-up so well that it may as well be registration only.
This kind of design mistake went out in the mid-90s.
They could also do with some help with their geolocation algorithm. They think I’m in Belfast. In fact, I’m currently in Stamford, CT.
I saw these two juxtaposed tweets in my Twitter stream today. These kinds of issues are par for the course with new software, but in an old timer like Office it’s very hard to excuse.
Quick question: If you wanted to search this web site for a product, where would you click?
A basic rule of software design is to provide people with an emergency exit, if (for example), they don’t happen to have the device handy when they decide to install the software.
I’m all for supporting free software, but I don’t think it’s right to trick people into doing it.
If you check the footer, you’ll see that the unsubscribe link is written in black. Yes, a black link on a black background.
I truly hope there is a special place in hell for designers who do this kind of thing.
Increasingly these days I find myself visiting a site that I used in the dim and distant past but unsure if I actually registered at the site. Royal Mail is one example. I visited the site today to buy postage for a large letter, went through the long process of creating a stamp and then reached the dreaded ‘Register or sign in’ screen. After trying to register it helpfully pointed out that my email address was already on file, so I guessed at my password and hey presto I was signed in. However, rather than being greeted by my basket I saw this error message.
This screenshot comes from a web site where I’m registered and where I’ve bought items in the past. What do you think I did wrong?
It turns out I entered a different e-mail address to the one I used to register at this site. But I’m not sure how I was meant to divine that from this error message.