Increasingly these days I find myself visiting a site that I used in the dim and distant past but unsure if I actually registered at the site. Royal Mail is one example. I visited the site today to buy postage for a large letter, went through the long process of creating a stamp and then reached the dreaded ‘Register or sign in’ screen. After trying to register it helpfully pointed out that my email address was already on file, so I guessed at my password and hey presto I was signed in. However, rather than being greeted by my basket I saw this error message.
“You are already registered for this brand/community. You can not register again.”
I clicked the shopping basket icon on the top right of the screen, but that just seemed to link to the shop.
I gave up and put two 1st class stamps on the envelope, overpaying by 20p or so.
Maybe that’s their secret plan.